Shipping policy

Free Shipping Offer

nush is pleased to offer free shipping on all U.S. and U.K. orders over $65.

Where We Ship

We currently ship to the United States, the United Kingdom, and most other countries worldwide, with some exceptions due to delivery restrictions. To check if we can ship to your location, contact us at hello@nushs.com.

Processing & Delivery Times

Order Processing

  • Orders are processed Monday through Friday, excluding holidays.
  • Standard processing time is 1-2 business days.
  • During high-volume periods, processing may take up to 5 business days.
  • You will receive an email notification once your order ships, with a tracking number.

Estimated Delivery Times

  • United States: 4-8 business days
  • United Kingdom: 4-8 business days
  • Rest of world: 8-19 business days

Actual delivery times may vary based on local courier services, customs processing, weather, and other factors outside our control.

Shipping Rates

  • United States & United Kingdom: $4.95 on orders under $65, free on orders of $65 or more.
  • Rest of world: $9.95 on orders under $65, free on orders of $65 or more.

Order Tracking

Tracking numbers are sent by email once your order ships. Please allow 2-5 business days for tracking information to become active. For tracking help, contact hello@nushs.com.

Customs & Import Duties

International orders may be subject to customs fees or import duties, which are the responsibility of the customer and determined by your local customs authority. We recommend checking with local authorities about potential charges before ordering.

Address Accuracy

You are responsible for providing correct shipping information. Address changes cannot be made once an order has been placed. nush is not liable for delays or losses caused by incorrect address information. If we make an error on our end, we will send a replacement at no additional cost.

Lost or Stolen Packages

Lost Packages. A package is considered lost if tracking shows no movement for 20 days. Contact hello@nushs.com to process a replacement. Claims must be filed within 30 days of the estimated delivery date.

Delivered but Missing. If tracking shows delivered but you have not received your package: check around your property and with neighbors, allow 1-2 business days for possible redelivery, file a claim with your local post office, and contact hello@nushs.com with the details.

Customer Support

Hours: Monday-Friday, 9am-5pm EST
Email: hello@nushs.com
Response time: within 1-2 business days

Policy Updates

We reserve the right to modify this shipping policy at any time. The current version will always be available on our website. By placing an order with nush, you acknowledge and agree to the terms outlined in this shipping policy.

Berry Set LLC, 34 Brier Avenue, Wilmington, DE 19805