Refund policy

At nush, we want you to love your results. We understand that supplements aren't one-size-fits-all, which is why we've made our return and refund policy straightforward and fair.

60-Day Return Window

You have 60 days from the delivery date to request a return or refund.

Return Requirements:

  • Valid proof of purchase (order number or receipt)
  • Product returned in its original packaging where possible
  • Request submitted within 60 days of delivery

How to Start Your Return

  1. Email hello@nushs.com with your order number, the product you wish to return, and your reason for the return.
  2. Our team will review your request and respond within 24-48 hours.
  3. If approved, we will send you next steps by email.
  4. If a physical return is required, package it securely using the original packaging.

Refund Process

  • Requests are reviewed within 48 hours.
  • Approved refunds are processed to your original payment method within 3-5 business days.
  • Your bank may take an additional 5-10 business days to post the refund.
  • You will receive a confirmation email once your refund is issued.

Refunds include: the full product price. Original and return shipping costs are included only when the return is due to our error (such as a damaged or incorrect item).

Damaged or Incorrect Items

Please inspect your order upon delivery. If something isn't right:

  • Document the issue with photos.
  • Contact hello@nushs.com within 48 hours of delivery.
  • Include your order number and a description of the issue.

We will expedite a replacement or process an immediate refund for damaged or incorrect merchandise.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened: products with a broken safety seal, and items marked "Final Sale."

International Returns

Customs duties and taxes are non-refundable. Return shipping responsibility for international orders varies by country — contact hello@nushs.com for guidance specific to your location.

Gift Returns

Returns without a receipt may be eligible for store credit. The original purchaser will not be notified. Gift receipts are available on request.

Quality Promise

We stand behind our products. If you experience a quality issue with your order within 90 days of purchase, contact us for resolution.

Need Help?

Email: hello@nushs.com
Response time: within 24 hours
Business hours: Monday-Friday, 9am-5pm EST

We're committed to your complete satisfaction. If you're not entirely happy with your purchase, let us make it right.

Berry Set LLC, 34 Brier Avenue, Wilmington, Delaware 19805, United States
+1 (201) 733 8537