Refund policy

At nush, we want you to love your results. We understand that supplements aren't one-size-fits-all, which is why we've made our return and refund policy straightforward and fair.

30-Day Return Window

You have 30 days from the delivery date to request a return or refund.

Return Requirements:

  • Valid proof of purchase (order number or receipt)
  • Product returned in its original packaging where possible
  • Request submitted within 30 days of delivery

How to Start Your Return

  1. Email hello@nushs.com with your order number, the product you wish to return, and your reason for the return.
  2. Our team will review your request and respond within 24-48 hours.
  3. If approved, we will send you next steps by email.
  4. If a physical return is required, package it securely using the original packaging.

Refund Process

  • Requests are reviewed within 48 hours.
  • Approved refunds are processed to your original payment method within 3-5 business days.
  • Your bank may take an additional 5-10 business days to post the refund.
  • You will receive a confirmation email once your refund is issued.

Refunds include: the full product price. Original and return shipping costs are included only when the return is due to our error (such as a damaged or incorrect item).

Damaged or Incorrect Items

Please inspect your order upon delivery. If something isn't right:

  • Document the issue with photos.
  • Contact hello@nushs.com within 48 hours of delivery.
  • Include your order number and a description of the issue.

We will expedite a replacement or process an immediate refund for damaged or incorrect merchandise.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened: products with a broken safety seal, and items marked "Final Sale."

International Returns

Customs duties and taxes are non-refundable. Return shipping responsibility for international orders varies by country — contact hello@nushs.com for guidance specific to your location.

Gift Returns

Returns without a receipt may be eligible for store credit. The original purchaser will not be notified. Gift receipts are available on request.

Quality Promise

We stand behind our products. If you experience a quality issue with your order within 90 days of purchase, contact us for resolution.

Need Help?

Email: hello@nushs.com
Response time: within 24 hours
Business hours: Monday-Friday, 9am-5pm EST

We're committed to your complete satisfaction. If you're not entirely happy with your purchase, let us make it right.

Berry Set LLC, 34 Brier Avenue, Wilmington, DE 19805